Tiffany P Cru

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Don’t rent with landlords that receive your water bill. Get billed individual

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I have a 269$ water bill for one month! Cant be right, I have several work orders about the toilet running in my bathrooms. Why am I not eligible for a leak adjustment? I use to turn the *** on the back of toilet because it ran and made such a loud noise. Im being treated unfairly and its not right! The pieces were changed and the running stop, so that clearly means the toilet was running which caused a high bill!! Not happy at all..
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Loss:
$269
Cons:
  • Unwillingness to resolve the matter
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Staten Island, New York

It was resolved

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I was never upset, I hit the wrong number accidentally on my ear. The service was great, please stop emailing me.
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Reason of review:
Good customer service
Anonymous
map-marker Franklin, Indiana

These people are Crooks!

NWP charged my son $111 water bill a month for two people in a 1000 sf apartment?!!!! Ridiculous! My husband and I live in a 4000 sf and pay $35 per month for water/sewer and trash! When you call to ask for copies of bills, they avoid - saying they only have access to the past year - BS. My next step is with an attorney!
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Reason of review:
Pricing issue
Donovan B Iqp
map-marker Bronx, New York

Company sucks

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NWP Services is lousy towards it's customers.
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Joshua M Ahe
map-marker Costa Mesa, California

Worse company to pay.

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I had a $.064 charge and it has a $25 processing fee {{Redacted}}
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Loss:
$25
Reason of review:
Pricing issue

Preferred solution: Full refund

Richard H Zre
map-marker Austin, Texas

ONLINE PAYMENTS

Unable to pay bills through this website. They only "gather billing info." and send you the bills. What's the point of this service?
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Reason of review:
Not as described/ advertised
PATRICK S Zam
map-marker Austin, Texas

Worst Company Ever Delt With.

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Lived here for 9 years. Several times a year, massive overcharges and misreadings. Average gallons used per month at 340gal. a month. Last bill was for 1770 gallons! I live alone, disabled and was out of town for 6 billing days. Called daily for a month and no resolution. Now no contact at all, always dropped call. Filing complaint with the P.U.C Now. These people need to be out of Business. Will fight them to the grave !! You call them, they refer you to your complex manager, then they refer you back to NWP. Refused to show up here and show me meter location so I can read and document myself. Several other tenants with the same problems. Poor equipment, poor service, a total corrupt and greed orientated company. Why is there No One to shut them down.
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Loss:
$900
Cons:
  • Everything about them
  • Are clearly crooks
Reason of review:
Poor customer service
Anissa W Zds

Billed MONTHS after lease ended

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My water bill was never a month behind when I moved in so I don’t understand how I’m still getting bills 2 months after I moved out. Not only am I getting bills they are BIGGER than when I lived there. Which is wild as is but even more so since we specifically stopped using water at the place 1/2 a month before we moved as our old place and new place leases crossed over each other.
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Hala Uze
map-marker Costa Mesa, California

Bill spikes without warning every 3 months

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What the heck is going on with this company. Small apartment, 2 people, first year balance was 40 dollars every month. In 2018. Bill went from 40 to 36, to 40, to 56, 56, and now 68. Our habits have not changed. Why such the rip off. Why no metered reading per apt. Why am i having to pay almost 70 dollars with one of us barely home to use water, and way less than my electric bill in Arizona.
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Chaitanya Frl

Huge amount of bill everyday

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Bill always come as 90 $ im not sure why we have to pay so much in a country like America.
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Reason of review:
Problems with payment
Mardelle Ecs

Would prefer a regular number to call

Don't like this service off of my phone
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Vicente B Dmz

Complain

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Hi my name is Vicente Martinez. And we have problems with your manager, Jennifer. I was living in apartment A.C, And water was leaking. I told them, And they open *** And they left it open for 3 months. That was in the kitchen And then in my bathroom. The hole in the bathroom was open for 1 month and the smells that came out of both holes smelled really bad, the we told them to come in and fix it but the manager said that they were busy. They moved us to another apartment and its in the same address 314 Chiswick Pl. Apt. G.C and this apartment is not good to live in for many reasons because were we live the laundrymat is below our apartment and all the smells from the chemicals that people in the laundrymat use, all the smells come into our apartment from the air condishining and all the smells stay in the closet, and the laundrymat is open 24hrs and people do their laundry and they smoke and {{Redacted}} the laundrymat and we have neighbors upstairs in the apartment H.C the man that lives there smokes cigarettes inside the apartment and again, the smell comes through the air conditioning and it smells really bad and we told Jennifer for all those things and she always said "ill see what I can do" but she really does not do anything about it do we lived here for 3 years and since I've lived here all these complains are the same from one apartment to another so I hope you can do something about this because this is a corporation because if you don't do anything that means we are going to move somewhere else but before that we are going to put this on on the news. Thank you. I hope you do something.
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Reason of review:
Bad quality
1 comment
Guest

I agree they don't really care about the residents

Joan S Iun
map-marker Irving, Texas

Rent and utility paperwork

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Updated by user Jun 27, 2018

I am still getting charged extra money after no answers at all from the rental office, and now it is going on Newport paperwork.., when will this end as im on a fixed income and still dont know WHY and WHAT these changes are for,,Please forward this to NEWPORT , and i want answers as the office staff has changed, and not for the better i may add.. Thanks

Original review May 24, 2018
I do not have diret deposit, I pay whatever is on the paperwork they send to me by mail,, recectly we have had a change in management and have been lied to by the new manager, she keeps sending me forms to pay more and seeing as I go by whats written on your bill that comes to me I am unaware of what this charge is, Ive got with the new manager and she has lied to me saying I wont get another and Ill file it in my pc, well, I did get another one, but have no clue as to why Im being charged more....I even gave the bottom prt of your bill to the office along with my check, Ive been here over 4 years and never received anything like this....Plese mail me back as to whats going on.... Thank you,, Joan Swindells, Apt 118, Crossings at irving, Irving, Texas 75061
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Loss:
$24
Reason of review:
Problems with payment
Zoi Rbr

Horrible

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$98 dollars for water? Not even in a house.
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Anonymous

Being charged more moiney on rent each nonth

I have lived here at The Crossings at irving, , Irving, Texas for 4 years,,,I do not use direct deposit, or will NEVER USE IT..I get a letter from NWP stating my rent and utilities costs, I write a check and give it to the office....I now have extra charges posted on my door about 10 days after i have Paid my rent,,,I GO BY THE INFO YOU GIVE ME ON THE LETTER,, NOW THEY ARE ADDING THE CHARGES AND COME ON THE LETTER YOU SEND EVEN THOUGH IVE PAID THEM ALL.. THE OFFICE SAID TO ME, QUOTE,I will put this info on the pc and you wont be getting anymore letters, , well, that was A LIE AS I STILL KEEP GETTING THEM, THEN i PAY THEM AND WHEN I GET YOUR NEXT LETTER THEY ARE ON THERE EVEN THOUGH IVE ALREADY TOLD THEM AND HAVE MY CHECK STUBS AS PAYING THIS EXTRA COST WHICH THEY SAY IS A BALANCE, A BALANCE FOR WHAT,, THEY ARENT TELLING ME ANYTHING AND IM OLD AND ON A FIXED INCOME AND TAKE CARE OF A DISABLED MAN, SO HAVE NO TIME TO ARGUE WITH SOME OFFICE WORKER..., ALSO WE ARE ON A FIXED INCOME, AND IVE NEVER BEEN LATE ON MY RENTS,,,EVER.....PLEASE CHECK ON THIS FOR ME, AS i AM NOT DEALING WITH IDIOTS ANY LONGER......Jswindels@***.com, any questions you have you may mail me anytime...Thank you...
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Reason of review:
Problems with payment
Rashel Pjd

Cancel of service

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Im live Toms River a homeLike
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Reason of review:
Return, Exchange or Cancellation Policy

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